Refund policy
🔒 Rōshan Ara Return & Refund Policy
At Rōshan Ara, each pendant is crafted with care and inspected before shipping. Due to our made-to-order model and international fulfillment process, we’ve designed a fair and transparent return policy that protects both you and us.
✅ When We Accept Returns or Refunds
We only accept refund or replacement requests if:
- You received the wrong pendant (e.g. wrong letter)
- Your item arrived damaged or defective
📩 To qualify, you must:
- Email us at info@roshan-ara.com within 7 days of receiving your order
- Include your order number and clear photos of the item and packaging
🚫 When Returns Are Not Accepted
We do not accept physical returns or refunds in the following cases:
- Change of mind (e.g., you ordered the wrong letter)
- Incorrect chain length preferences after order
- Items reported damaged after 7 days of delivery
- Minor imperfections that do not affect wearability
📦 Why We Don’t Accept Physical Returns
Because our fulfillment is handled overseas, returning a package would require high international shipping fees and customs charges. To keep our pricing fair and accessible, we do not accept physical returns.
💬 Still Need Help?
We’re here to make things right. If you have any questions or concerns, please email us at info@roshan-ara.com — we respond within 24–48 hours.