Shipping policy
Shipping Policy
At Rōshan Ara, we take pride in delivering our handcrafted pendants with care and intention. Please review the information below to understand how shipping works for your order.
🌍 Where We Ship
We currently ship worldwide, including to:
- North America (U.S. & Canada)
- Europe
- Australia
- Middle East
- Select other international destinations
🚚 Processing Time
All orders are processed and shipped within 2–5 business days after payment confirmation.
You will receive a confirmation email with tracking information once your order has been dispatched.
⏳ Estimated Delivery Time
Delivery times vary by country. Average estimated times are:
- North America: 7–15 business days
- Europe: 8–15 business days
- Rest of World: 7–15 business days
Please note: These are estimates and may vary due to customs, local postal delays, or holidays.
💸 Shipping Fees
Shipping costs are calculated at checkout and depend on your location.
We may occasionally offer free shipping promotions — follow us on Instagram to stay updated!
📦 Tracking Your Order
Once shipped, your order will include a tracking number so you can follow your package’s journey. If you haven't received tracking within 7 business days, contact us at info@roshan-ara.com.
❗️Customs & Duties
Some countries may charge import taxes or customs duties. These fees are the responsibility of the customer and are not included in our prices.
❓Lost or Delayed Packages
If your package is significantly delayed or appears lost, please contact us at info@roshan-ara.com. We’ll do our best to help you track it or offer a solution.